Creating a Ticket via the Freshservice Portal
Log In: Start by logging into your Freshservice account.
Access the Ticket Section: Navigate to the Tickets section from the dashboard.
Create a New Ticket: Click on the + New button located at the top right corner of the page.
Fill in Ticket Details: In the ticket creation form, provide the necessary information, including:
Subject: A brief title for the ticket.
Description: Detailed information about the issue or request.
Priority: Set the urgency level of the ticket.
Attachments: If needed, attach relevant files or documents.
Assign the Ticket: Choose the appropriate group or individual to assign the ticket to, if applicable.
Submit the Ticket: Once all details are filled in, click Save or Submit to create the ticket.
Other Methods to Create a Ticket
Email: You can also create a ticket by sending an email to your Freshservice support email address. The email subject will become the ticket subject, and the body will be the ticket description.
- Phone: If a customer calls, you can create a ticket on their behalf by entering the details directly into the Freshservice portal while on the call. By following these steps, you can efficiently create a ticket in Freshservice, ensuring that all necessary information is captured for effective issue resolution.