Troubleshooting a PC Desktop That Won’t Turn On
There are many issues that could prevent your computer from turning on, ranging from a dead power supply to a broken wall outlet. If you’ve never done startup troubleshooting, you may not even know where to begin. These instructions will walk you through the basic troubleshooting.
1. Hold down the power button. Hold the power button down for 10 seconds, then release and press the power button once as you normally would. Sometimes issues with the battery on the motherboard can be fixed with this method.
2. Make sure the power cord is plugged in. Verify that the power cord for your computer is plugged in securely. If the computer is plugged in to a power strip and/or an extension cord, disconnect the extra components and plug directly into the wall. It’s possible that the power strip or extension cord has a bad outlet or stopped working altogether.
3. Try a different power cord. Desktop computers use a universal power cord. If there’s a working computer in your office, you can use the power cord on that computer to test.
If that doesn’t fix your connection problem, create a ticket and the ITC team will help you. If you need immediate assistance, please call local number 305 after creating the ticket and provide your ticket number to the ITC Staff on the other line.